Computerocity

A new concept in Computing Technology

Dear Valued Customer:

You recently called for Technical Support from Computerocity and we want to know how well we did in meeting your needs. Please take a moment to complete this questionnaire.

Customer Name
Computerocity Rep
Date of Service Call

Were you treated courteously?	Yes No
Did we respond to your needs in a timely manner?	Yes No
Did we have the necessary technical knowledge to help resolve your problem?	Yes No

If not, what area do we need to improve in?

What could we do to improve our customer service and support?

On a scale from 1 to 10 (10 being highest), how would you rate your satisfaction with:

Service Response Time	_{1 2 3 4 5 6 7 8 9 10}
Technician Ability	_{1 2 3 4 5 6 7 8 9 10}
Technician Communication	_{1 2 3 4 5 6 7 8 9 10}
Quality of Repairs	_{1 2 3 4 5 6 7 8 9 10}
Performance After Repair	_{1 2 3 4 5 6 7 8 9 10}
Phone Courtesy	_{1 2 3 4 5 6 7 8 9 10}

If you could make any improvements in the products we sell, what would be they be?

What new products will you be considering from Computerocity?

Comments

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